| Service and Repairs |
At Titley Scientific, we’re dedicated to supporting you and your work. If you need to service your recorder or require a repair, please reach out to your local distributor. They’ll assist you with the process and ensure your equipment gets the care it needs.
For direct assistance or more information, feel free to contact us.
Are you in Australia and need a repair? Follow these steps to get your device checked by our team:
- Contact Us First: before sending your device, give us a call or send us an email. Many issues can be resolved quickly through troubleshooting steps over the phone or email.
- Complete the Return Form: if a repair is needed, fill out our RMA Form (PDF) for each device (include microphones on the same form) and send it with your device.
- Ship Your Equipment: mail your device and form to us, and be sure to tick “Quote before Repair” if it’s out of warranty.
- Assessment & Options: we’ll assess the device and provide a quote or repair/replacement options, including timelines.
- Approval & Payment
- Repair: Confirm the quote and payment, and we’ll proceed with the repair.
- Replacement: Place an order and confirm payment for a new device.
- Warranty Replacement: If under warranty, we’ll repair or replace at no cost.
Our team is here to help get you back up and running! For more details, please contact us.
Are you in the US and need repairs or servicing for your Titley equipment? Follow these steps:
- Contact Us First: before sending your device, reach out to us or your local distributor. Many issues can be resolved quickly through troubleshooting steps over the phone or email.
- Complete your Return Form: if a repair is needed, fill out our Service Form (PDF) for each device (include microphones on the same form) and send a copy with your equipment. Provide a detailed description of any issues and indicate if you need expedited service.
- Ship Your Equipment: mail your equipment to us at the address listed on the form. If you are getting a Peace of Mind (POM) service, don’t forget to include one microphone per device that you want tested. If possible, shoot us a quick email at ask@titley-scientific.com to let us know it’s on its way.
- Assessment & Options: we’ll assess the equipment and provide a quote or repair/replacement options, including expected timelines.
- Approval & Payment: If under warranty, we’ll repair or replace at no cost. If not, confirm the quote and we’ll proceed with the repair and supply an invoice.
Our team is here to help get you back up and running! For more details, please contact us.
